Concerts and the Live plan
For concert halls, theatres and seated shows: what the Live plan sells, how a seated show differs from a table night, and what to do today if you are putting a concert on.
What Live is
Live is the plan for a venue that sells a numbered seat rather than a table. The guest buys a ticket for seat 14 in row F of the balcony, not a table for four somewhere near the stage. What the venue draws is a seating chart — blocks, rows and seats — rather than a floor plan of furniture.
It is €49 a month, or €216 for six months, which works out at €36 a month.
To be set up on Live, talk to the Noctessa team — a seating chart is put together with them, from the plan of your hall or from the seat list your existing ticketing already holds. Your plan is shown on your Billing screen; see Your Noctessa subscription.
Seated shows and table nights are different products
It is worth being blunt about the difference, because the two look alike from a distance.
| A table night | A seated show | |
|---|---|---|
| What is sold | A table, for a party | A seat, for one person |
| How many | A few dozen tables | Hundreds or thousands of seats |
| Who chooses | Your team seats the room, or the guest picks a free table | The buyer picks their own seat, on a chart |
| What the guest gets | A confirmed booking and a ticket to show at the door | A ticket per seat |
| The unit on screen | A table, in a section | A seat, in a row, in a block |
| What you draw | A floor plan of your furniture | A seating chart of your rows |
A venue that needs both — a concert hall that also runs a table-service bar — is an Enterprise conversation rather than one plan. Say so to the Noctessa team.
If you are putting a concert on today
A show you sell as a room full of tables — a live set in a club, a gig with standing and booths — is exactly what the Nights plan does, and the whole of this help centre applies. Publish it as an event, price it, take table bookings, scan tickets at the door:
- Events — create it, price the door, add the lineup and the poster.
- Floor plan — the Wide Hall and Concert Hall templates are built for a stage-facing room and are the fastest start.
- Reservations — confirm the bookings as they come in.
- The service floor — seat the room on the night.
- Tickets and the door — scan people in.
The event form has an Event type control with a Concert option. Read what Events says about it before you change it — the page states exactly what picking it does to your public page today.
The words Live uses
| Word | What it means here |
|---|---|
| A performance | One dated show. Live does not call it a night. |
| A block | A named part of the hall — stalls, circle, balcony, a stand. |
| A row | A line of seats inside a block, usually lettered. |
| A seat | The thing that is sold. One seat, one ticket, one person. |
| A seating chart | The whole hall, block by block. The equivalent of a floor plan. |
If something looks wrong
- You cannot find a seating chart screen. Charts are put together with the Noctessa team. Ask them where your hall stands.
- You are not sure whether you need Live or Nights. If your buyers choose a numbered seat, you need Live. If your guests book a table and your team seats them, Nights covers it.
- Your hall is bigger than anything here describes. Say how many seats and how many blocks to the Noctessa team before you commit to a plan.
Still stuck? Email info@noctessa.com and we will help.