Noctessa help

What Noctessa does for your venue, how the admin panel is laid out, and which help page to read for the job you have in front of you.

What Noctessa is

Noctessa is for venues that sell a place — a table, a seat, a slot of time — and then have to run the service around it. Bars, lounges, bistros, restaurants, clubs, event spaces and concert halls. It gives your venue two things: a public website your guests book from, and one dashboard your team works from.

It comes as four venue plans plus Enterprise. They are different products for different rooms, not steps on a ladder:

Plan	Who it is for	What it sells
Nights	bars, lounges, clubs	Tables against a published event. The guest picks the night, then a table.
Dining	restaurants, cafés, bistros	Tables against a date and a time. The room turns over during a service.
Day & Night	venues that do both on the same tables	Both of the above on one floor plan.
Live	concerts and seated events	Numbered seats sold as tickets against a seating chart.
Enterprise	venues that need the platform to reach outside itself	A custom address we set up, plus links to other systems. Priced per venue.

Which one you are on decides which screens you see. Your Noctessa subscription says where to look it up, and your Noctessa contact will tell you which plan suits your room.

What you can do

• Publish what is on. Put an event up with a date, door time, lineup, price and photo. It appears on your site the moment you publish it.
• Take bookings. Guests book a table from your site. Every booking lands in one list, with the guest's name, party size and status.
• Run the room. Draw your floor plan once, then assign tables to guests live during service — on a laptop or a phone.
• Issue and check tickets. Guests get a ticket with a code. Your door staff scan it at the entrance and see instantly whether to admit.
• Reach your followers. Write a post once and publish it to Instagram and Facebook, now or on a schedule.
• Get discovered. Your venue and what it has coming up can appear on the Noctessa marketplace, where guests browse by city.
• Keep control. Invite your team, give each person the access they need, and see a log of every change anyone made.
• Ask instead of digging. The Assistant button in the corner of every screen answers questions about the product and about your own venue ("Which tables are still free tonight?"), citing the help page or the data it used.

Your site speaks your guests' language. English is the default, and you choose which other languages your site offers.

How the admin panel is laid out

Sign in and you land on your dashboard. The panel has three parts.

The sidebar, down the left on a computer and behind the menu button on a phone. These are the screens you use most, in the order you use them:

1. Dashboard — your venue at a glance: new reservations, published and draft events, what is next, and a Finish setting up checklist while anything is still missing.
2. Events — every event you have ever made, filtered by All, Draft, Published, Cancelled or Archived. The New event button is here.
3. Reservations — every booking, with the guest, party size, table and status. Confirm, assign a table, or add a reservation yourself with New reservation.
4. Floor plan — your room, table by table. Tap a table to book it or assign a waiting guest.
5. Publishing — connect Instagram and Facebook, then compose, schedule and send posts. On unless it has been switched off for you.

The top bar, across the top of every screen. It shows the name of the screen you are on, a search box (Search or jump to…, or the keyboard shortcut shown next to it) that jumps to any screen, a light/dark theme switch, and your account button on the right.

The account menu, behind your initials in the top right. The screens you visit less often live here:

• Profile — your own name, email, password and the language the panel is shown in.
• Venue settings — your branding, your site content, your languages, your location, your marketplace listing and your guest payment setup.
• Billing — your plan, your status, and the button to change your card.
• Staff — invite your team and set what each person can do.
• Activity log — every admin action, newest first.

Door staff see something different. When someone with the Door role signs in, they go straight to the door screen with the scanner, the expected-guest list and the Admit button. They do not see the rest of the panel.

Which page to read

Page	Read it when
Getting started	It is your first time in. Sign in, look around, get your site live in about fifteen minutes.
Signing in and your own account	You cannot get in, you are accepting an invitation, or you want to change your own email, password or panel language.
Events	You are putting something on, editing it, pricing it, or taking it down.
Restaurants and the Dining plan	You run a restaurant, a café or a bistro and want to know what the Dining plan sells.
Concerts and the Live plan	You are putting on a concert or a seated show and want to know what the Live plan sells.
Reservations	Bookings are coming in and you need to confirm them, give them tables, or add a walk-in.
Floor plan	You are drawing your room for the first time, or changing the layout.
The service floor	You are working the room: seating guests, moving them, holding tables back, closing part of the room.
Tickets and the door	You want to know what a guest receives, and how your door staff check people in.
Taking payments from your guests	You want guests to pay when they book, and you want to know how refunds work.
Publishing to social	You want your venue on Instagram and Facebook.
Marketplace	You want to know what guests see when they find you through Noctessa, and how to opt in or out.
Staff and the activity log	Someone joins or leaves your team, or you need to look up who changed what.
The assistant	You want to ask a question in plain words instead of reading, or send a request to the Noctessa team.
Venue settings	Your name and logo, colours and fonts, site text, photos, languages and address.
Your Noctessa subscription	Your trial, your plan, your card, or a payment that failed.
Privacy and guest data	A guest asks what you hold about them, or asks you to erase it.
Common problems	Something is not where you expect it, or not behaving.

If something looks wrong

• A screen is missing from the sidebar. Some screens are switched on per venue, and some belong to a particular plan — Publishing and floor-plan editing can be turned off. Ask the Noctessa team.
• You see "Account suspended" or "Access temporarily unavailable" instead of your dashboard. Your account is paused. Check Billing first, then contact the Noctessa team.
• A guest tells you your site says "This venue is temporarily unavailable". Same cause — see Billing.
• Someone on your team cannot see what you see. Check their role on the Staff screen. Door staff only ever see the door screen.